Document Issuance Information

You can inquire about necessary documents, including copies of medical records (chart copies), test results, detailed medical expense statements, certificates of hospitalization and outpatient visits, medical opinion letters, and medical certificates. Depending on the document type, a consultation with a medical professional or separate verification may be required. For documents to submit to an insurer, confirm the exact name and required treatment period with the insurance company before applying.

Prepare a photo-bearing identification document issued by a public institution, such as a resident registration card, driver's license, or passport. For minors aged 0–13 and 14–16, identity verification is guided by a student ID, government-issued identification document (such as a passport or certificate), or a family relationship certificate that identifies the patient. Patients aged 17 or older must bring the patient's own identification document. Please provide specific information about the required treatment period, type of records, and purpose of submission. A minor with decision-making capacity may apply independently.

Prepare the applicant's identification document, a copy of the patient's identification document, documents verifying the relationship—such as a family relationship certificate or resident registration transcript issued within the past 3 months—and a consent form handwritten and signed by the patient. Relatives include a spouse, lineal ascendants and descendants, and the spouse's lineal ascendants. For patients aged 0–13, the legal representative's identification document and documents verifying the relationship are required. Confirm before visiting whether a copy of the identification document is required for patients under 17 who have not been issued a resident registration card. Siblings, daughters-in-law, sons-in-law, and others are generally subject to the requirements for authorized representatives. However, siblings may apply using separate supporting documents, such as a confirmation form for access to and issuance of copies of medical records, when none of the other relatives prescribed by law are available.

Prepare the applicant's identification document, a consent form and power of attorney handwritten and signed by the patient, and a copy of the patient's identification document. For patients under 17 who have not been issued a resident registration card, the requirement for a copy of the patient's identification document is waived. For patients aged 0–13, the legal representative's identification document, documents issued within the past 3 months verifying the legal representative's relationship, the applicant's identification document, and a consent form and power of attorney handwritten and signed by the legal representative are required; the patient's own identification document is not mandatory.

Please specify the relationship between the patient and applicant, the treatment period for which copies are requested, and the names of the medical record forms to be issued. The consent form and power of attorney must bear the patient's handwritten signature and cannot be replaced with a seal or fingerprint. For patients under 14, the legal representative completes the forms. The forms can be downloaded from the PDF links above.

A copy of the identification document of the person requesting access to or copies of the records and documents verifying the family relationship, such as a family relationship certificate or resident registration transcript issued within the past 3 months, are required. In the event of death, prepare documents verifying the death, such as a family relationship certificate, a transcript of removed family register, or a death certificate. If the patient is unconscious or unable to provide a handwritten signature due to serious illness or injury, prepare a medical certificate confirming that condition. Applications by siblings may require additional documents confirming that no other legal relatives are available.

Prepare a copy of the applicant's identification document and relationship-verification documents issued within the past 3 months, together with supporting documents for the specific reason. For a missing person, documents confirming that fact, such as a resident registration transcript or a copy of the court's declaration of disappearance decision, are required. If the patient lacks decision-making capacity, a copy of the relevant court decision or a certificate from a neuropsychiatrist proving the incapacity may be required. Confirm the documents required for your circumstances before visiting.

The requirements for preparing and issuing medical certificates and medical opinion letters may differ from those for issuing copies of medical records. Depending on the document type and the patient's condition, an examination of the patient or separate verification may be required. Please visit in person the day after applying to collect an English medical opinion letter.

For documents available online, complete identity verification through the online and mobile issuance link above, then apply and check the fee. Documents issued in person cannot be sent by fax, email, or mail; you must visit to apply. Issuance of certificates to anyone other than the patient may be restricted, and authorized representatives must visit with the required documents.

The issuance fee for requested documents is nonrefundable. Issued documents may not be used for a purpose different from the purpose stated in the application. Confirm insurance-related documents with the insurance company before applying. Relatives and authorized representatives cannot receive documents without the required documents, so prepare them in advance before visiting.